Refund policy
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that this does not apply to food items - these items, once ordered and paid for, are non-returnable unless the goods are proved to be faulty.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kernowpetsupplies@gmail.com and send your item to: Kernow Pet Supplies, 32 Fore Street , Saltash, Cornwall PL12 6JL.
Shipping
To return your product, you should mail your product to: Kernow Pet Supplies, 32 Fore Street , Saltash, Cornwall PL12 6JL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We hope you and your pet are happy with your order from Kernow Pet Supplies, but should you have an issue you have the right to cancel your order within 14 days of receipt of the goods.
If you do wish to cancel your order please contact us via email on kernowpetsupplies@gmail.com or telephone us on 01752 849002 within the 14 days.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that this does not apply to food items - these items, once ordered and paid for, are non-returnable unless the goods are proved to be faulty.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kernowpetsupplies@gmail.com and send your item to: Kernow Pet Supplies, 32 Fore Street , Saltash, Cornwall PL12 6JL.
Shipping
To return your product, you should mail your product to: Kernow Pet Supplies, 32 Fore Street , Saltash, Cornwall PL12 6JL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.